Legal
Refund & Cancellation Policy
Last updated: 2026-08-02
Pro subscription
You can cancel your Pro subscription anytime in Settings → Billing. Your Pro access continues until the end of your current billing period. We don't pro-rata refund the unused portion of a month unless we're required to under the Consumer Guarantees Act 1993 (for example, the service was not of acceptable quality).
Mentor bookings
- More than 24 hours before the session: full refund, no questions asked.
- Less than 24 hours before: refunds are at the mentor's discretion.
- No-show (mentee): no refund.
- No-show (mentor): full refund and we'll help you rebook.
- Session quality: if the session materially fell short of what was advertised, contact us within 7 days and we'll investigate under the Consumer Guarantees Act 1993.
How to request a refund
Email hello@eureka.kiwi.nz from the address on your account, tell us which booking or subscription period it relates to, and the reason. We aim to respond within 2 working days and to process approved refunds within 10 working days.
Chargebacks
Please contact us before raising a chargeback with your bank — most disputes can be resolved directly and quickly.
Your consumer rights
Nothing in this policy limits your rights under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986. Unresolved complaints can be escalated to the Commerce Commission (comcom.govt.nz) or the Disputes Tribunal for claims under NZ$30,000.
This page is maintained by Eureka. It is not legal advice and is scheduled for review by a New Zealand-qualified lawyer before public launch.