AI Use Policy

Eureka uses AI to help you make sense of your career. This policy explains what the AI does, what data it sees, and the choices you have. It sits alongside our Privacy Policy.

Where AI is used

• Parsing your CV to extract skills, roles and experience.
• Matching your skills to New Zealand roles and identifying gaps.
• Suggesting courses and mentors that could help close those gaps.

Guidance, not advice

AI outputs are a starting point, not professional advice. Always verify anything important with a human — including your mentor — before making career decisions. Career matches are not a promise of employment or salary.

Your data

We route AI requests through the Lovable AI Gateway. We only send the text needed for the specific feature (for example, the text of your CV when you upload it). We do not use your CV or account data to train third-party models.

Human review and opt-out

You can turn AI features off yourself at any time in Settings → AI features. With them off, nothing on your account is sent to an AI model; your account still works, you just enter your skills yourself instead of having them read from your CV.

You can also ask a person to review any AI output — a parsed CV, a skill gap, a recommendation. Use the "Request human review" action on the same settings page or on the CV review screen, or email privacy@eureka.kiwi.nz. Requests go into a queue our team works through, and we come back to you by email.

Fairness

The AI is instructed not to consider protected characteristics (such as age, gender, ethnicity, disability, religion, sexual orientation) in its matching. If you believe you've been treated unfairly by an AI output, please tell us so we can investigate.

Errors and limits

AI models can make mistakes, miss context, or reflect biases in the data they were trained on. We log every AI run — which feature, which model, how long it took, and whether it succeeded, failed, or returned a result we judge low-confidence (for example, a CV where no work history or fewer than three skills could be extracted). We never store the content of your CV in those logs. Our team reviews failure rates, low-confidence rates and the human review queue, and low-confidence runs are flagged rather than passed off as successful. We monitor for obvious issues but can't catch everything, so please tell us when something looks wrong.

This page is maintained by Eureka. It is not legal advice and is scheduled for review by a New Zealand-qualified lawyer before public launch.